Terms of Service

Terms of Service

Welcome to Snack Prompt. By accessing our marketplace and using our services, including our AI Chat and Knowledge Base features, you agree to comply with and be bound by the following Terms of Service.

1. Refund Policy

Our goal is to ensure customer satisfaction. Refunds will be granted solely in cases where a purchased prompt or digital asset does not work as described.

  • Eligibility: You must submit a request within 24 hours of purchase.

  • Evidence: You must provide clear evidence demonstrating that the asset is not functioning as described.

  • Discretion: We determine, at our sole discretion, whether a claim is valid. Approved refunds will be processed within 5-10 business days.

2. Intellectual Property & Knowledge Base (KB)

  • Prompts: All prompts are the intellectual property of their respective creators. Purchasing a prompt grants you a license, not ownership.

  • Knowledge Base (KB): Data uploaded by users to their private Knowledge Base remains the property of the user. We do not acquire ownership rights to your private KB data, nor do we use it to train global models without your explicit consent.

  • Third-Party Rights: You are responsible for ensuring your use of the service does not infringe upon any third-party copyrights or trademarks.

3. Usage Policy

When you purchase an asset, you are granted a non-exclusive, worldwide, and perpetual license to use it for any purpose, EXCEPT:

  • You may not use it for harmful, illegal, or malicious activities.

  • You may not directly resell, redistribute, or transfer the prompt logic without written consent from the creator.

  • Violation of these rules results in immediate license termination.

4. Custom Job Terms (Freelance Marketplace)

Our platform facilitates connections between Clients and Freelancers for custom AI development.

  • Infrastructure: We provide the platform and payment system; the direct working relationship is between users.

  • Communication: All project communication and file sharing must occur through our platform.

  • Payment Circumvention: Any attempt to arrange direct payments outside of our platform will result in immediate account termination.

  • Quality: We do not guarantee the quality or timeliness of work arranged through the platform.

5. Freelancer & Client Obligations

  • Freelancers: Must provide accurate information about skills, maintain confidentiality, and complete work professionally.

  • Clients: Must provide clear requirements, pay agreed amounts through our system, and maintain professional communication.

  • Fraud: Users engaging in scamming or fraudulent behavior will be permanently banned.

6. Dispute Resolution

  1. Parties must first attempt to resolve disputes through direct communication.

  2. If unresolved, either party may escalate to our support team.

  3. Our decisions regarding disputes are final and binding.

  4. AI Chat & Pocket Feature Usage

Our Chat feature is intended for productive collaboration and AI interaction.

  • Prohibitions: You may not use the chat to advertise other services, spam, or engage in harassment/hate speech.

  • AI Output: You acknowledge that AI-generated responses may contain inaccuracies ("hallucinations"). Use of AI output is at your own risk.

  • Monitoring: We reserve the right to monitor chat logs to ensure compliance with our safety policies.

8. Prohibition of Web Scraping & Manipulation

  • Scraping: Automated tools (crawlers, bots, scrapers) are strictly prohibited from accessing our marketplace content.

  • Ranking Manipulation: Creating multiple accounts or fake reviews to inflate search rankings is strictly forbidden and may lead to legal action.

9. Liability & Disclaimer of Warranties

  • "As Is": Our marketplace and AI tools are provided "as is" without any warranties, express or implied.

  • No Guarantee: We do not warrant that the prompts or AI outputs will meet your specific requirements or be error-free.

  • Limitation: In no event shall we be liable for any loss of data, profits, or business interruption arising from your use of the platform.

10. Indemnification

You agree to indemnify and hold harmless Snack Prompt, its officers, and agents from any claims, damages, or expenses (including legal fees) arising from your violation of these terms or infringement of third-party rights.

11. Modification of Terms

We reserve the right to modify these Terms at any time. Your continued use of the platform after changes are posted constitutes your acceptance of the new Terms.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, United States. Any disputes shall be submitted to the competent courts of said jurisdiction.